FAQs
July 21, 2021 2026-03-19 19:59FAQs
Frequently Asked Questions
Orders & Shipping
Where do you ship?
We ship to all U.S territories.
Do you offer international shipping?
Currently we are only offering domestic shipping.
Do you ship to PO Boxes?
Yes, we offer shipping to PO boxes only for prepaid orders.
How did my package ship?
We ship all the orders via USPS First Class and USPS Priority methods. You will get a tracking number after your order will be shipped.
When my order will be shipped?
Usually it takes 24-48 hours for your order to be processed and shipped.
Can I change my order?
If you have already received a tracking number – it means that your order was already shipped and, unfortunately, we are not able to make any changes to your order. If you have not received a tracking number – please contact us via e-mail: [email protected] with the details, which should be changed.
How long will my package take to arrive?
Usually, It takes 5-7 business days to receive the order.
What are business days?
Monday through Friday are considered business days, but holidays and weekends are not.
How do I know my package has shipped?
You will receive an SMS and e-mail with a notification and tracking number.
How much is shipping?
All prepaid orders come with free shipping. COD (Cash on Delivery) option costs $10.
Delivery
What is the status of my order?
You can follow the status of your order with the tracking number and link you will receive after the shipping. It can take up to 48 hours for you to receive the tracking number. If after 48 hours you have not received it, please contact us at [email protected]
How can I track my package?
After the shipping you will receive a tracking number. You can follow your order with that tracking in: https://tools.usps.com/go/TrackConfirmAction_input
Why is my tracking number not updating?
It can take a while for the information to update. If you have not seen any updates after 5 days, please contact us at: [email protected]
What if I'm not home?
If you are not home, your package will be delivered at your mailbox or front door or USPS office.
My package shows delivered, but I have not received it
If the tracking information shows as delivered please wait 2-3 days. Very often, USPS delivery guys scan barcodes before the physical delivery. After 3 days please contact us at: [email protected]
Returns & Exchanges
Do you accept returns?
Yes, we accept returns of unopened, sealed items within 90 days of purchase. To initiate a return, please contact our customer support team at [email protected] before sending anything back. Our team will review your request and provide return instructions and authorization.
If you have opened a product and are unsatisfied for any reason, please reach out to us at [email protected] and we will do our best to find a solution that works for you.
Can I exchange an item?
To exchange an item, please contact our customer support team at [email protected] and we will do our best to find the best solution for you.
Are returns free?
We accept returns of unopened, sealed items within 90 days of purchase at no extra charge. To initiate a return, please contact us at [email protected] before sending anything back and our team will provide further instructions.
How long does it take to process a return?
It usually takes 5-8 business days.
Is there a warranty?
Our products do not have a warranty, however if you are not satisfied with the product write us at: [email protected] so we can look at your situation and give you a solution.
Payments
What payment methods do you accept?
We accept debit, credit cards, Paypal and COD (Cash on Delivery).
Cash on Delivery (COD)
Cash on delivery, or collect on delivery (COD), is a method of collecting payment that requires customers to pay for goods at the time of delivery.
In this case you can pay for your order with money order, cash or credit card at the postal office.
Which currency will I be charged in?
United States Dollar (USD)
Do you offer 3 or 4 times payment option?
At the moment we offer a onetime payment only.
